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Faq scaled
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DO YOU HAVE ANY QESTIONS?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

F.A.Qs

Frequently asked questions

Q: What services does Rabel International provide?

A: Rabel International offers global shipping, international courier services, freight forwarding, and full logistics solutions for both individuals and businesses.

Q: Which countries do you ship to?

A: We ship worldwide. Our network covers most regions across Europe, Asia, Africa, North America, and the Middle East.

Q: How can I track my shipment?

A: Once your shipment is booked, you will receive a tracking number. Enter it on our website to view real-time updates.

Q: How long does international delivery take?

A: Delivery times depend on the destination and shipping method. Air freight usually takes 3–10 business days, while sea freight may take longer depending on the route.

Q: Do you handle customs clearance?

A: Yes. Rabel International offers full customs brokerage services to ensure smooth and fast clearance for all shipments.

Q: What documents do I need for shipping?

A: Typically, a commercial invoice, packing list, and identification documents. Some destinations may require additional permits.

Q: Can I ship fragile or valuable items?

A: Absolutely. We provide special handling for fragile or high-value goods, along with optional insurance coverage.

Q: Do you offer door-to-door delivery?

A: Yes. We can pick up from your location and deliver directly to the recipient’s address anywhere in the world.

Q: What shipping methods are available?

A: We offer air freight, ocean freight, express courier delivery, and economy shipping — depending on your budget and urgency.

Q: How are shipping rates calculated?

A: Rates are based on package weight, size, destination, and method of transport. You can request a quote through our website.

Q: Can I ship large or heavy cargo?

A: Yes. We specialize in oversized, heavy, and commercial shipments via air cargo or sea freight.

Q: Is my shipment insured?

A: Insurance is optional. You can add coverage based on the value of your goods for protection against loss or damage.

Q: How can I schedule a pickup?

A: You can book a pickup online, or contact our customer service via phone or email to arrange collection from your location.

Q: How can I contact Rabel International?

A: You can reach us through our website’s contact page, email support, or customer service hotline.

Q: Do you offer packaging services for shipments?

A: Yes. Rabel International provides professional packaging services to ensure your items are safely prepared for international transport, including boxes, wrapping, and protective materials.